With 68 years of experience, we wanted to share some of the positive feedback we’ve had.
“Just a quick note to say that Frank has been an absolute star helping out with the photo-shoot in Spain the last 10 days. He’s been a great pair of hands, and always been on stand-by to help out, clean cars, load the truck quickly etc.
Perhaps you could just ensure that the message of thanks gets passed onto him from the Aston Martin team as his input has been really appreciated.”
Name: Adam“My wife’s car broke down yesterday and for various reasons, she was unable to get there when the driver arrived. We informed the RAC of this and they said they would let us know when he was 15 minutes away. My wife received a text message and I drove to meet the driver. 15 minutes after she received the text, one of your drivers was on site. His manner was excellent and courteous. He couldn’t have been better in his approach to the problem and ironed out any concerns regarding the delivery to the garage. When he dropped the car off, he made sure I was OK to get home and offered to help correct any other problems. His name was Mark and he works within the Studley Green, Bucks area. I believe his number is 435. If you could pass on my thanks for such good service I would be grateful.”
Name: Paul Bennet“I am just writing this email to express my gratitude to one of your recovery drivers. His name is Jamil and he assisted me and family in recovering our vehicle from Ealing to Stanwell. He showed great professionalism and attitude to then find the best solution’s to correct our problem. Three of our car tyres had been slashed and we were thinking of how to get the tyres replaced as it was midnight and we would have been stuck the next morning. Jamil suggested a place to us where we got our tyres replaced that night, and he also stayed beyond his shift which was supposed to finish at 02:00. He stayed with us to the end and only left us until our vehicle was roadworthy which was about 02:45. He very much went the extra mile. Can you please pass on our thanks.”
Name: Dee Jahghara“I would like to leave some feedback for excellent service provided by yourselves, and your contractor when we broke down. On the 9th Jan at 21:50, a gentleman called George, in vehicle 257 from Ontime Rescue and Recovery, sorted out the problem with our car. He was very friendly and helpful, and as he could not correct the problem completely there and then, he returned the following afternoon and completed the job of replacing the battery. Excellent mechanic, excellent service. Thank you.”
Name: Martin Atkins“The guys doing the work were exceptional. They looked after and provided for us brilliantly, and got us back on the road as quickly as they possibly could. We couldn’t have been treated any better and appreciated the efforts of the guys doing the work.”
Name: Anonymous“I’d like you to pass on my very grateful thanks to Alan, vehicle 202, DKT No: 671634 who attended my vehicle at the University Arms in Cambridge on 12th of January. I returned to my vehicle late on a Saturday afternoon, facing a long cross-country drive to the West Midlands, to find that my battery was flat. He arrived very promptly checking and replacing my battery very effectively and quickly. It would not have been easy to get a new battery that time on a Saturday.Apart from being very efficient, his friendly manner also made my problem seem a very minor inconvenience to me. I’d be very grateful if this could be passed on as it is so easy to ignore excellent service these days.”
Name: Alun Powell“I would just like to comment on the good service I received today by an engineer called Steve. He picked myself and car and took us to the repair garage at Bedmond Herts. He was very professional and friendly.
He is a credit to your company.”
Name: Mark“I would just like to say that the young man that visited me today to replace a previously fitted faulty battery was extremely professional, polite and competent. I believe his name is Paul Reynolds.
May you please pass my personal thanks and trust he will receive recognition for his services. I would also like to thank Lyn who helped to resolve the situation and kept me updated by telephone.”
Name: Janice Bungay“I wanted to email as I was in the unfortunate position of needing your services yesterday. This is the first time I have used Ontime Auto and would like to say that both the engineer and recovery driver were prompt, very professional and exceptionally helpful. I would and will recommend your company in the future.”
Name: Barry Wright“Yesterday, my car over heated and broke so, which I contacted Ontime Auto. I would like to inform you that your technician was brilliant with a very prompt response; friendly, knowledgeable and made sure our car was recovered by following us to the service station. Re-checking the car and then seeing us on our way less than an hour, from start to finish enabled us to still enjoy our day.
Thank him very much.”